Refund policy

Return & Refund Policy for Digital Products

Last Updated: 01.01.2026

We want you to love what you purchase from DIGI Badr, but we understand that sometimes things don’t work out. Here’s everything you need to know about our return and refund policy for digital books.

1. No Refunds on Digital Products

Since our products are digital (books, e-books, etc.), we don’t offer refunds once you’ve completed your purchase. This is because digital products can’t be returned in the same way as physical items.

2. Exceptions to the No-Refund Policy

We understand that technical issues can happen! Here are some situations where we may offer a refund or replacement:

  • Technical Problems: If you’re unable to download or access a digital book due to an error on our end (e.g., broken links or file issues), please contact us and we’ll do our best to resolve the issue.
  • Defective Files: If the file you downloaded is corrupt or not working properly, we’ll either fix the issue or provide you with a replacement.

If you encounter one of these problems, please reach out to our support team at digi.badr.uk@hotmail.com as soon as possible so we can help.

3. How to Request a Refund or Replacement

  • Contact Us: If you believe you’re eligible for a refund or replacement (for the reasons mentioned above), please email us at [support email].
  • Provide Details: Include your order number, the title of the book, and a description of the problem you're facing.
  • Resolution Time: We aim to respond within 3 business days and will work with you to find a solution, whether it’s a replacement or another appropriate action.

4. Changing Your Mind

We can’t process refunds simply because you’ve changed your mind or no longer want the book. We encourage you to double-check the book details before making a purchase, as once the digital product is delivered, it’s yours to keep.

5. How to Get Help

If you're having trouble with your purchase, need help with downloading, or have questions about your order, don't hesitate to reach out to our customer support team at digi.badr.uk@hotmail.com. We’re here to assist you!

6. Final Notes

  • Digital Content is Non-Returnable: All digital products are final sale. We encourage you to preview any product information or sample content before purchasing.
  • Check Your Devices: Sometimes, issues with access or downloading are due to device settings, software, or connectivity problems. We recommend troubleshooting your device before contacting us.